At Jatayu Flying Sourcer, customer satisfaction is our priority. We strive to deliver premium-quality products and ensure a smooth shopping experience. Please read our Refund & Returns Policy carefully.

Returns

We accept return requests only for products that are:

• Damaged during transit
• Defective upon delivery
• Incorrect items received

To initiate a return, customers must notify us within 48 hours of receiving the product by contacting our support team with order details and clear images of the issue.

Returned products must be unused, unopened, and in their original packaging to qualify for a return or replacement.

Refunds

Once your return request is reviewed and approved, refunds will be processed to the original payment method within 7–10 business days.

Please note:

• Shipping charges are non-refundable unless the return is due to our error.
• Refund timelines may vary depending on your bank or payment provider.

Exchanges

We offer replacements or exchanges for damaged, defective, or incorrectly delivered items, subject to product availability.

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return or refund:

• Opened or used products
• Perishable goods
• Customized or special-order items

Cancellation Policy

Orders may be cancelled only before they are dispatched. Once shipped, cancellation requests cannot be accepted.

Contact Us

For return, refund, or exchange requests, please contact us:

Mobile No: +91 8588820734
Email: info@jatayuflyingsourcer.com
Address: C113B, 1st Floor, Puri High Street, Sector 81, Faridabad – 121007, Faridabad